EASY RETURNS PORTAL
We accept returns for refund to your original form of payment when postmarked within 14 calendar days from the date you receive your order.
We accept returns for an online credit in the form of an E-Gift Card code for non-final sale items when postmarked within 30 calendar days from the date you receive your order.
- If you chose refund for an online credit in the form of a E-Gift Card code, we will cover the cost of the return label. Your return label will be free! Items must be sent back within 30 days of the delivery date.
- If you chose to refund to your original form of payment, you will be responsible for covering the shipping costs to return your item(s). We offer return shipping labels for purchase at a flat-rate fee of $7.95. Items must be sent back within 14 days of the delivery date.
General Clothing, Jewelry, sunglasses, and hats are returnable in new condition.
Swimwear, Face Masks, Lingerie, Intimates, Sleepwear, Bras, Tights and Gift Cards are Final Sale and may not be returned or exchanged.
Items marked "On Sale" Cannot be returned, refunded or exchanged.
For any questions, please refer to our Return Policy or contact us at firstname.lastname@example.org.
Items must be unworn, unwashed, and in original condition (including all paperwork, packaging, accessories) with tags attached.
Please allow 5-7 business days for us to process your return once it is received by our Distribution Center.
CHIVANE is not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
PLEASE USE THE PORTAL BELOW TO START YOUR EASY RETURN: